Federal Eye: Can the USPS cling to hope that people still want paper bills?

Many Americans still opt for paper billing despite a preference for online payments, according to a study commissioned by the U.S. Postal Service’s inspector general’s office.The analysis, which covered three consecutive months of 2014 billing data for a major U.S. utility company, found that 91 percent of customers chose to receive their statements by mail, even though only one-quarter of them pay that way.Read full article >>